1 reviews | Active since Oct 2017
(not) Made for Me contract
Think long and hard when purchasing MTN's new Made for package. Nearly a month down the line from launch and Its not up and running. Not one staff member knows how it works, trust me as I have spoken to about 7 of them ranging from in store to the call center as well as 10 emails to the customer don't care. The scary part is everyone that I have spoken to has said they have not been trained on this product. Nobody can tell me how to purchase or activate the booster pack that is on offer. It gets better....In the MTN T&C's it states one can purchase anything from a 6 month contract to 24 months. This is not what the system shows, it only allows a 24 month contract. Do you think anyone can explain that one??( the answer is NO). I tried to cancel my R4500 a month account due to this shocking experience and that also has an issue and cannot be done at their flagship store (Rivonia). I see their subscriptions have slipped last year and believe they are going to start slipping further with this terrible service. So don't even look at this new Made for Me contract you will be in for some nasty surprises.
Dear Grant,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
As per our discussion earlier today, kindly forward me all the correspondence between yourself & MTN accompanied with a copy of the contract to *** so we can rectify this matter for you asap.
Please have a look at the booster bundles here https://www.mtn.co.za/Pages/MTNmadeforme.aspx and you can let me know which booster bundle you would like to add to your contract and we'll active it for you.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Grant,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
As per our discussion earlier today, kindly forward me all the correspondence between yourself & MTN accompanied with a copy of the contract to *** so we can rectify this matter for you asap.
Please have a look at the booster bundles here https://www.mtn.co.za/Pages/MTNmadeforme.aspx and you can let me know which booster bundle you would like to add to your contract and we'll active it for you.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,