DB
Duncan B
1 reviews | Active since Oct 2013
24 Jun 2015, 09:01
not loading data plan and then charging me
I first complained about this in May. It is now nearly the end of June and mtn has told me I will recieve feed back regarding my refund with this numberREQ:***but still nothing .. This is just plain bad service
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
30 Jun 2015, 11:18Hello duncanrboyd,
We apologise for the delayed response.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has already been escalated REQ:*** to the Billing department for urgent attention and to contact you directly with feedback and a way forward. Please be advised that MTN is undergoing an Industrial Action that has been the cause of our disrupted services creating a backlog. We anticipate a resolution of the issues within the shortest period possible. I would like to extend my sincere apologies.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Yahya
REQ:***
We apologise for the delayed response.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has already been escalated REQ:*** to the Billing department for urgent attention and to contact you directly with feedback and a way forward. Please be advised that MTN is undergoing an Industrial Action that has been the cause of our disrupted services creating a backlog. We anticipate a resolution of the issues within the shortest period possible. I would like to extend my sincere apologies.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Yahya
REQ:***
MTN South Africa's reply30 Jun 2015, 11:18
Official
Hello duncanrboyd,
We apologise for the delayed response.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has already been escalated REQ:*** to the Billing department for urgent attention and to contact you directly with feedback and a way forward. Please be advised that MTN is undergoing an Industrial Action that has been the cause of our disrupted services creating a backlog. We anticipate a resolution of the issues within the shortest period possible. I would like to extend my sincere apologies.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Yahya
REQ:***
We apologise for the delayed response.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has already been escalated REQ:*** to the Billing department for urgent attention and to contact you directly with feedback and a way forward. Please be advised that MTN is undergoing an Industrial Action that has been the cause of our disrupted services creating a backlog. We anticipate a resolution of the issues within the shortest period possible. I would like to extend my sincere apologies.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Yahya
REQ:***