1 reviews | Active since Apr 2009
Not loading Data Bundle on New Contract
Hi MTN <br> <br> You took 6 days to do an Port for an phone, then you did not do the RICA I had to phone MTN about 5 time and had to go to MTN Sandton City about 5 time to eventually get my phoned RICA'ed. Then you did not load the data or the SMS bundles on the new contract and I was billed for data as my data was immediately depleted <br> <br> If that amount gets subtracted from my account for the data I will reverse the debit order and take this phone back the to Sandton City and request and full refund and you will port it back to Vodacom. This will be contract bread on MTN's side and will pay and cancellation fee<br> <br> Your service is utterly poor on [Email Removed] There is absolutely no CARE in your service at all<br> <br> I really I wish I never walked into Sandton City MTN<br> <br> Regards<br> Adriaan Olivier<br> ***<br> ***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have noted that one of our colleagues from retentions department has contacted you as per reference number: ***5.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have noted that one of our colleagues from retentions department has contacted you as per reference number: ***5.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
