LvdM
Lizette van der Merwe
1 reviews | Active since Aug 2011
20 Apr 2016, 11:51
Not loaded my once off 30GB as per MTN promotion
Good day,<br> <br> I did an upgrade on my data package the day before yesterday (18 April 2016) at the Mtn Wonderboom Junction store. I took out a 10GB with 10GB night express package with the Alcatel Y858V Mobile WiFi Router. The promotion states that you get a once off 30GB (valid for a month) free on that deal. I have not yet received my 30 GB and everytime I call the call center they say that the can't pick up that I did an upgrade?? Please assist me asap because it is not professional to promise your clients a specific deal and then not delivering. Looking forward to hear from you VERY soon!!! My number for my data package is ***. Lizette van der Merwe.
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MTN South Africa's replyOfficial
21 Apr 2016, 13:44Hello lizettevdm,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We see that the promotional data bundle was loaded late, however the bundle is now fully active and there is currently a remaining balance of 29.1GB's of data available.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We see that the promotional data bundle was loaded late, however the bundle is now fully active and there is currently a remaining balance of 29.1GB's of data available.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
MTN South Africa's reply21 Apr 2016, 13:44
Official
Hello lizettevdm,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We see that the promotional data bundle was loaded late, however the bundle is now fully active and there is currently a remaining balance of 29.1GB's of data available.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We see that the promotional data bundle was loaded late, however the bundle is now fully active and there is currently a remaining balance of 29.1GB's of data available.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team