Not living up to their promises

For a few weeks now my airtime kept disappearing from my phone. After several queries to MTN, I decided to do a number swap, to resolve the issue. I did the swap at MTN on the 17th of August 2017. At 11: 58 (17 August 2017), I received a sms that stated the number swap would be completed between 2 and 24 hours.

Since the sms, it is now a total of 98 hours, and the new number has not been activated. I made several phone calls, and the issue is not yet resolved. Apparently the people who activate the numbers don't work on weekends.

Every time I call MTN, it is a different story. I have been to the MTN store in the mall this morning, and the lady informed me that it would be fixed in approximately 2 hours time. Again it didn't happen. I have phoned customer care once again, and the one consultant advised me that they are busy solving the issue, the other consultant said that it has been activated and it shows that it is active on their side, but also mentioned that the network is slow and can take another 2-24 hours to activate it??? Unbelievable!!!!! Tomorrow I am suppose to receive my sms and airtime bundle but don't know if it is going to happen...

This is really unacceptable!