Not keeping to contract - Disgusted
<p>After receiving a sms, and verifying it on the mtn website, I was offered a contract from mtn with no galaxy s7 edge with a tab 3 and Samsung gear,in the offer it included a 100 minutes, 500mb data and 200mb a month for the tablet, as advertised on the site and sms I received , after receiving the contract, I have received a simple or data with both the deals I upgraded, I have not received the promotional 30gig on one of the 2 numbers, and to crown all according to my account and received sms's, the contracts will in fact not be 749 a piece as stated online, on sms, and by the consultant, it is in fact way over 800 rand a month per contract, unbelievable!!!!!</p> <p>Utterly disappointed in going with mtn once again,will in fact not do it again,advising everyone to stay clear from mtn!!!!</p> <p>Will definitely be sealing legal advice!!</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
On the system it shows that you are being billed correctly on account an amount of R669 per month for each line. You also did receive your 30 gigs of data on the number that ends with 301. If you are listening to your un-billed balances, they will be higher than what you expect to pay as the discounts are only app**** when the invoices have been closed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
On the system it shows that you are being billed correctly on account an amount of R669 per month for each line. You also did receive your 30 gigs of data on the number that ends with 301. If you are listening to your un-billed balances, they will be higher than what you expect to pay as the discounts are only app**** when the invoices have been closed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for the speeded reply, I am happy with part of your awnser,the rest not, you have not awsered me regarding the sim and 200mb data n month i must receive on my 2 tablets,also what is the reason only one of the contract numbers that upgraded has received the 30gig, the one ending 8369 did not,also that is the main number,it sudenly changed over,all corespondence is being sudenly sent to 8301,
Thank you for the speeded reply, I am happy with part of your awnser,the rest not, you have not awsered me regarding the sim and 200mb data n month i must receive on my 2 tablets,also what is the reason only one of the contract numbers that upgraded has received the 30gig, the one ending 8369 did not,also that is the main number,it sudenly changed over,all corespondence is being sudenly sent to 8301,
I have not received any calls or anything regarding the 2 sims and data bundles i have been owed since the start of this contract, that should have been with the tablets as advertised!!!!
I have not received any calls or anything regarding the 2 sims and data bundles i have been owed since the start of this contract, that should have been with the tablets as advertised!!!!