1 reviews | Active since Feb 2011
not keeping to arrangements no feedback
On the 11th of November we reached an agreement after 2 years for a data account that was in querry. Yesterday when I wanted to pay my account after I had to get a new bank card and struggled to register for online banking again my phone was cut off withoutnotification. I emailed Alice and she said it is handed over to legal. Now my emails are also blocked and no one comes back to me. I cant do a payment because I cant receive an otp . I asked Jay Govender to ask Alice to contact me. But nothing. I want to now if I must get a contract with a new service provider and leave mtn with the outstanding money. Tomorrow is a holiday so I will at least be out of reach till Thursday. I think it unproffessional for not even answering clients
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
I do not agree with the statement you have placed on Hello peter from the beginning I have worked on your request I have called you, emailed you and assist you where I could. Due to the account with the legal department the reactivation will take up to 2-24 hours. Your request has been sorted.
Kind Regards,
Alice van der Merwe
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Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
I do not agree with the statement you have placed on Hello peter from the beginning I have worked on your request I have called you, emailed you and assist you where I could. Due to the account with the legal department the reactivation will take up to 2-24 hours. Your request has been sorted.
Kind Regards,
Alice van der Merwe
***