TM
Tshepo M
1 reviews | Active since Nov 2015
15 Dec 2015, 11:12
Not Investigating My Billing complain Correctly
I sent a complain via this platform on the 11:04 Fri 13 Nov which MTN responded with ref number REQ:*** / REQ:***. They haven't investigated my complain properly as such I now have to do their work. The issue is very simple, in September I didn't receive my data bundle as per the contract as a result I was billed at \out of bundle rate". What I request is that I be credited the difference between the normal rate after the 300mb. Differently put"
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
20 Dec 2015, 12:06Hello MmamoyahaboMatom,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You are correct that for September's provisioning you were credited on the 12th of October. Therefore for October no provisioning was due to you because the contract was cancelled on the 14 of October before your next provisioning date. Your Provisioning date was from the 21st till the 21 of the next month.
We would like to assure you that we are actively working to improve our service levels
Regards
Nompumelelo_Mash
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You are correct that for September's provisioning you were credited on the 12th of October. Therefore for October no provisioning was due to you because the contract was cancelled on the 14 of October before your next provisioning date. Your Provisioning date was from the 21st till the 21 of the next month.
We would like to assure you that we are actively working to improve our service levels
Regards
Nompumelelo_Mash
MTN South Africa's reply20 Dec 2015, 12:06
Official
Hello MmamoyahaboMatom,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You are correct that for September's provisioning you were credited on the 12th of October. Therefore for October no provisioning was due to you because the contract was cancelled on the 14 of October before your next provisioning date. Your Provisioning date was from the 21st till the 21 of the next month.
We would like to assure you that we are actively working to improve our service levels
Regards
Nompumelelo_Mash
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You are correct that for September's provisioning you were credited on the 12th of October. Therefore for October no provisioning was due to you because the contract was cancelled on the 14 of October before your next provisioning date. Your Provisioning date was from the 21st till the 21 of the next month.
We would like to assure you that we are actively working to improve our service levels
Regards
Nompumelelo_Mash