ML
Martin L
1 reviews | Active since Mar 2015
20 Mar 2015, 12:13
Not interested in serving their customers!
I have tried since December to get answers to an exorbitant bill of R14,608 from MTN, who promise to get back to me, but to date have not provided me with the information I have requested. The only assumption I can make is that they stole my money and trying to find a way to cover it up!
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Replies (1)
MTN South Africa's replyOfficial
25 Mar 2015, 11:13Hello MKLotter,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You did not share the full details of your query, but from what I see in your account is that there was high usage of data in the October, November, and December invoice.
Billing queries were logged on your behalf for the bills to be investigated. The feedback from the billing area is that you were billed correctly. No refund is due to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You did not share the full details of your query, but from what I see in your account is that there was high usage of data in the October, November, and December invoice.
Billing queries were logged on your behalf for the bills to be investigated. The feedback from the billing area is that you were billed correctly. No refund is due to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply25 Mar 2015, 11:13
Official
Hello MKLotter,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You did not share the full details of your query, but from what I see in your account is that there was high usage of data in the October, November, and December invoice.
Billing queries were logged on your behalf for the bills to be investigated. The feedback from the billing area is that you were billed correctly. No refund is due to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You did not share the full details of your query, but from what I see in your account is that there was high usage of data in the October, November, and December invoice.
Billing queries were logged on your behalf for the bills to be investigated. The feedback from the billing area is that you were billed correctly. No refund is due to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***