Not interested in new customers
<p>I had the most frustrating days with MTN. I used to be on this network for a long time. I took a contract out with CellC. What a mistake. I'm now done with my contract and want to port back. But this is the most frustrating move ever. What a mission to get back on this network. Looks like MTN and CellC is in competition for bad service. I phones the helpdesk three times without any success. I went to the store in Pretoria North, NorthPark. They advised me the network is offline for more than a week. Refered me back to your help line who said I must go back to the store and the store must phone MTN customer service, which they did not even bother doing. Now my sms'e did not go through to port dept. Then it's done at the wrong time, then I must go to another store... don't you want business MTN? Or is it because it's prepaid and not a contract??? This is the same bad service I received from CellC. That is why I'm moving. Maby I should try Vodacom...not that you guys worry...looks like you have enough customers. </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly contact our porting department on the number *** they will be in a position to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***1
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly contact our porting department on the number *** they will be in a position to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***1
Mike I'm getting nowhere with MTN. I don't know why am I begging MTN to help me with service. This is just terrible!!! Im now ****ing fedup and gatvol!
Mike I'm getting nowhere with MTN. I don't know why am I begging MTN to help me with service. This is just terrible!!! Im now ****ing fedup and gatvol!
Why is MTN lying? Two weeks no port can be done from any store or when I phone in? You guys are now on thw same level as Cell C...terrible worthlesss and useless network!
Why is MTN lying? Two weeks no port can be done from any store or when I phone in? You guys are now on thw same level as Cell C...terrible worthlesss and useless network!
