Not interested in new business!!! ***

Extremely poor service. We made an online application for an upgrade on the 29th July 2020 and received ref no ***, to-date no one has returned any emails following up on the application. MTN refers us to Mondo who says the application is still pending at MTN. I call this Pathetic customer service as it seems that MTN and Mondo employees are not interested in new sales. Nobody cares about service or customer retention. Its so sad and disappointing