LM
Lediile M

1 reviews | Active since Apr 2014

03 Apr 2015, 19:41

Not Informed of offer

Firstly I called the call centre Friday, 3 April and was cut off four times before I got through. <br> <br> Am very unhappy about not being informed about the \night express data bundles offer"... When I purchased data bundles awhile back I wasn't aware of this offer. I was surprised when I couldn't connect even though I had a balance of 161 MB and my airtime of R300.00 had suddenly disappeared. When I dial *141# am given an overall balance and no distinguish between the normal balance and the night express ( which you'd obviously wouldn't know if you were not informed from the beginning).... I'd appreciate being fully informed of your offers next time and not to be caught of guard. Who will reimburse my R300.00 airtime now???<br> Just one more thing can your call centre staff be just a little more friendly. """

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Replies (1)
MTN South Africa
MTN South Africa's reply23 Apr 2015, 15:32
Official
Hello Ledille,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that when you have purchased a data bundle an SMS gets sent to you advising that you have been rewarded with an extra data bundle, plus a knight express bundle.

Best regards
Mantoa
REQ:***