CJ
Colleen J
1 reviews | Active since Jun 2015
23 Jun 2015, 12:37
Not informed of Billing after 1 gb of Data used
About 3 months ago I took another contract with mtn for a Samsung tablet. Not once during the call was I advised that after the 1 gb of data was used that I would be billed. I went into a mtn branch about 2 weeks as I had some queries only to be informed of a huge debit order which is due the end of June. I have been struggling since then to make some sort of arrangement as a R7000 bill is unacceptable, especially since I was not informed. I was just on the phone again with mtn and I was cut off after being on hold for at least 20 min.
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MTN South Africa's replyOfficial
12 Jul 2015, 00:23Hello colleenjob@,
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
According to our records, a usage limit was not loaded. Please let us know if you have requested a limit or if you requested that the account be capped after the provisioned data was depleted?
We will be better equipped to revisit the matter once we have your feedback.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
According to our records, a usage limit was not loaded. Please let us know if you have requested a limit or if you requested that the account be capped after the provisioned data was depleted?
We will be better equipped to revisit the matter once we have your feedback.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
MTN South Africa's reply12 Jul 2015, 00:23
Official
Hello colleenjob@,
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
According to our records, a usage limit was not loaded. Please let us know if you have requested a limit or if you requested that the account be capped after the provisioned data was depleted?
We will be better equipped to revisit the matter once we have your feedback.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
According to our records, a usage limit was not loaded. Please let us know if you have requested a limit or if you requested that the account be capped after the provisioned data was depleted?
We will be better equipped to revisit the matter once we have your feedback.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***