1 reviews | Active since Jun 2017
Not Informed about applicable Samsung Mobile Care S8 promotion
Hi I bought a Samsung S8 on the 14th August 2017 at the MTN store @ Midrand boulders complex under installment sale agreement and I was not informed about Samsung Mobile Care plan by the consultant. From my understanding the duty of a sales customers is to inform the customer of the product features and benefit which comes with buying the products from the manufacture. This is poorly selling from your partner MTN store-midrand, now I lost cover benefits for my screen (R69 p/m). I was only notified about the cover which is provided by man not Samsung. Who was supposed to inform me? How the he'll was I supposed to know ? I need my screen repaired as you've failed to disclose the cover plan which was on promotion. ON PROMOTION. I'm only learning about this cover today on the internet.. I will not have this. I will not accept this, rather cancel my contract with you
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Midrand Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Midrand Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team