NM
Nomsa M
1 reviews | Active since Oct 2018
22 Oct 2018, 13:03
Not impressed
Please assist i have problem with MTN, for the pass 2 weeks I've called them to make arrangements on my account which was overdue. But what I'm getting is being sent from pillar to post. On Friday 19th I got ref: 1- ********** 1906 which says matter resolved. When I called mtn they told me the resolution was for me to contact Hammond Pole, which I had no problem with...I then contact them on 22nd which is today then Hammond Pole told me account is not with them, I contacted mtn and they told me they can't help cause account is with legal..I'm so confused please assist me
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Replies (3)
MTN South Africa's replyOfficial
22 Oct 2018, 15:16Thank you for your post.
We sincere apologized for any inconvenience incurred.
MTN ***
Expire date :2018-09-26.
Last billing invoice was for May month.
Balance owing when account handed over R897.96
subscription Fee: June 2018= R150.32
July 2018= R150.32
August 2018 R150.32
September 2018 R150.32.
R1498.24 owing to MTN.
Legal has responded the file has been send back to Hammond Pole attorneys, you need to be in contact with them to make arrangements to pay the account, the attorneys will add interest to the balance owing
Please be advised that the account was handed over to Hammond Pole for collection and their telephone number is ***, please can you advise the client to contact them and make payments .
We have escalate this back to legal to confirm what is the next steps due to the file sent back to attorneys and attorneys say the file is back with MTN, we will give you feedback tomorrow of this outcome.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply22 Oct 2018, 15:16
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
MTN ***
Expire date :2018-09-26.
Last billing invoice was for May month.
Balance owing when account handed over R897.96
subscription Fee: June 2018= R150.32
July 2018= R150.32
August 2018 R150.32
September 2018 R150.32.
R1498.24 owing to MTN.
Legal has responded the file has been send back to Hammond Pole attorneys, you need to be in contact with them to make arrangements to pay the account, the attorneys will add interest to the balance owing
Please be advised that the account was handed over to Hammond Pole for collection and their telephone number is ***, please can you advise the client to contact them and make payments .
We have escalate this back to legal to confirm what is the next steps due to the file sent back to attorneys and attorneys say the file is back with MTN, we will give you feedback tomorrow of this outcome.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
23 Oct 2018, 08:14Thank you for your patience.
The legal department has confirmed again that the file is with the attorneys.
Our legal department cannot arrange for payment arrangement.
Legal work out the balance owing for you, early termination fee added:
Please be advised that the balance to settle the account until the early termination fee is R1699.22 and the breakdown of the balance is as per below:
Arrears until the 2018-05-13 - R897.96
Early termination fee - R801.26
Total balance - R1699.22
If you can make the payment for R1699.22 the account will be closed with MTN.
Please make contact with the attorneys for further assistance. The attorneys confirmed the amount owing with penalties R2095.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply23 Oct 2018, 08:14
Official
Thank you for your patience.
The legal department has confirmed again that the file is with the attorneys.
Our legal department cannot arrange for payment arrangement.
Legal work out the balance owing for you, early termination fee added:
Please be advised that the balance to settle the account until the early termination fee is R1699.22 and the breakdown of the balance is as per below:
Arrears until the 2018-05-13 - R897.96
Early termination fee - R801.26
Total balance - R1699.22
If you can make the payment for R1699.22 the account will be closed with MTN.
Please make contact with the attorneys for further assistance. The attorneys confirmed the amount owing with penalties R2095.
Kind Regards,
Alice van der Merwe
Best regards,
NM
Nomsa M's updateReviewer Update
23 Oct 2018, 09:59Thank you for responding to my query, I need to clear on this if I decide to pay account with MTN it will be R1699.22 and with attorneys R2095. Is that correct?
NM
Nomsa M's update23 Oct 2018, 09:59
Reviewer Update
Thank you for responding to my query, I need to clear on this if I decide to pay account with MTN it will be R1699.22 and with attorneys R2095. Is that correct?