BDGB
Bronwyn De Gray Birch
1 reviews | Active since Oct 2013
22 Nov 2017, 14:20
not helping
On the 12th of every month I get my data for the Wifi however this month my night express has taken a holiday, when I use the night express it doesn't deplete as it depletes my day data as you can see my data usage, I called 1808 they said I must call technical 1555 they said i must call 1808, my day data is not almost finished because here I thought my night express was working like it is supposed to and no one can tell what is going on
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Replies (2)
MTN South Africa's replyOfficial
23 Nov 2017, 11:55Good day Bronwyn,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
When you have late night sessions that carry until the AM's you should always refresh your browser and the Data service by 12:01 AM so the night Express data can kick-in.
We have credited your account with 500MB as a goodwill gesture. Ref ***
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply23 Nov 2017, 11:55
Official
Good day Bronwyn,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
When you have late night sessions that carry until the AM's you should always refresh your browser and the Data service by 12:01 AM so the night Express data can kick-in.
We have credited your account with 500MB as a goodwill gesture. Ref ***
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
BDGB
Bronwyn De Gray Birch's updateReviewer Update
23 Nov 2017, 12:16Good day, thank you for coming back to me, the thing is I switch my day data off when I go to bed and then only switch it on when I wake up at 5 am, usually when I use the night express it is fine, it's just seems to be this month that it doesn't seem to be working. I only use the night express specifically between 5 am and 5:59 am to update my apps. Thank you for the 500MB. I just want to make sure that the night express problem I am having won't be a recurring problem.
BDGB
Bronwyn De Gray Birch's update23 Nov 2017, 12:16
Reviewer Update
Good day, thank you for coming back to me, the thing is I switch my day data off when I go to bed and then only switch it on when I wake up at 5 am, usually when I use the night express it is fine, it's just seems to be this month that it doesn't seem to be working. I only use the night express specifically between 5 am and 5:59 am to update my apps. Thank you for the 500MB. I just want to make sure that the night express problem I am having won't be a recurring problem.