CE
Craig E
1 reviews | Active since Sept 2015
10 Sept 2015, 15:25
Not Helpful service
Account wasn't debited as normal after i paid my arrears, upon the reactivation of my device the customer care agent stated that my account will be debited as normal. This is the 3rd call to the call centre now after the 2nd time setting a debit date for past Monday, today they apparently have no reference of the call. Never mind also the agent today also struggled to find my information on the system, even after trying my ID or cell phone number. If only these people knew how much time they take out a persons day. average is a 40min phone call and then you dont even get what you ask for.<br> <br> Wouldn't recommend MTN to anybody.
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MTN South Africa's replyOfficial
11 Sept 2015, 16:46Hello militant,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We have reinstated the debit order for you and as per your information on line that the bank details did not changed.
We have set up the debit order for R 1,695.85 to be debited on the 14th of September from your bank account details we have on the account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We have reinstated the debit order for you and as per your information on line that the bank details did not changed.
We have set up the debit order for R 1,695.85 to be debited on the 14th of September from your bank account details we have on the account.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply11 Sept 2015, 16:46
Official
Hello militant,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We have reinstated the debit order for you and as per your information on line that the bank details did not changed.
We have set up the debit order for R 1,695.85 to be debited on the 14th of September from your bank account details we have on the account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We have reinstated the debit order for you and as per your information on line that the bank details did not changed.
We have set up the debit order for R 1,695.85 to be debited on the 14th of September from your bank account details we have on the account.
Kind Regards,
Alice van der Merwe
***
Best regards,