Not Helpful

<p>My cellphone was ****** recently and therefore I requested an early upgrade on my number in order for me to obtain a new phone. However, after trying to contact their call centre for 3 hours I went into an MTN store for assistance. The lady who helped me tried calling the department who deals with my type of request and after being given numerous contact numbers, the lady finally found the correct person to speak to. This person was unfortunately unwilling to assist with my request and just said "NO, YOU CAN NOT GET AN EARLY UPGRADE" not even considering the circumstances of my phone being ******. I said that I would then have to cancel ALL my accounts with them and move to a different cellphone network due to nobody willing to help me, the lady said that I must send the cancellation letter/s and she will gladly cancel my accounts as it does not concern her if I move my accounts to another cellphone network. My phone is extremely important to the running of my business and have I missed out on many enquiries from potential clients due to not having my cellphone. I have been an excellent MTN customer for the past 7 years with no defaults against my name. Very disappointed!!!!</p>