BDGB
Bronwyn De Gray Birch
1 reviews | Active since Oct 2013
04 Jan 2018, 15:17
Not helpful
This is now probably the 6th complaint J have logged in regards to my WiFi, for the last 2 to 3 months my night express has not been working. I keep being told it's being looked at or it has been sent to the billing department but it still is not working and now my day data is finished because of this mess. The previous response i was told to restart my device at 12:01 which forced me to stay up till that time to do it, I am human and do need to sleep. Phoning the call centre or ********** does not help either as i get referred back and forth. I want this resolved, I am paying for a service and not receiving it and I am now getting gatvol as I have to run after MTN so you can do your job.
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Replies (2)
MTN South Africa's replyOfficial
05 Jan 2018, 12:00Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Alice had logged this matter with the relevant department as urgent therefore we anticipated a resolution of the issue within the shortest period possible. We will now escalate to management to assist with feedback.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply05 Jan 2018, 12:00
Official
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Alice had logged this matter with the relevant department as urgent therefore we anticipated a resolution of the issue within the shortest period possible. We will now escalate to management to assist with feedback.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
BDGB
Bronwyn De Gray Birch's updateReviewer Update
05 Feb 2018, 14:43still no feedback
BDGB
Bronwyn De Gray Birch's update05 Feb 2018, 14:43
Reviewer Update
still no feedback