HR
Hannah R
1 reviews | Active since Oct 2017
03 Oct 2017, 14:57
Not helpful
I am very disappointed with MTN no one wants to attend to my query to my payment of my account. Sending countless e-mails with no response. Considering going to another provider.
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MTN South Africa's replyOfficial
03 Oct 2017, 15:17Dear Hannah,
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us.
At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
Kindly note I have tried to contact you however to no avail. I have sent you an email requesting for more information so I can investigate and resolve this matter for you.
Looking forward to hearing from you.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply03 Oct 2017, 15:17
Official
Dear Hannah,
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us.
At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
Kindly note I have tried to contact you however to no avail. I have sent you an email requesting for more information so I can investigate and resolve this matter for you.
Looking forward to hearing from you.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,