Not heard a thing from MTN after my insurance claim

<p>My name is Malibongwe Manono. I filed an insurance claim at the MTN store in Vanderbijlpark Vaal Mall 2 weeks ago after my phone was ******. I called the Vaal Mall store to get an update on my insurance claim last week. I was given the MTN insurance number to call. Then I called that number regarding my *** insurance claim, and I punched in my cell number to which the claim relates and the voice note returned a message to say that the number was not insured. Then I waited online to speak to a consulant and I think I have called and waited online for more than 4 times and for each count I have stayed on line for at least 10 minutes with no operator picking up the phone. This is just ridiculous and inefficiency from MTN's side. Can someone tell me what the heck is going on regarding my claim.</p>