1 reviews | Active since Nov 2015
Not Happy with their service
Well I don't know what MTN will considered as a GOOD customer. ...but I load any thing from R200.00 to R500.00 per month. .....I don't think it's to bad. Then now just before pay day I don't have a lot of money and I know that tomorrow I will get my norm weeks data.....so I only get there R20.00 data 200mb for a day...thats 24 hours ( 1day =24H) so now I am super happy going to Facebook and all the other sites that norm do Whatz up and and...... No no MTN 1day is when you do your data at 10 pm the day will expire at 23:59....ok so I try and phone the customer care line witch takes forever. ...and then on my cell it said you have reached your free call time for the month to the customer service. ......its the first time since I got this number that I am phoning the customer service. ....so I had to use my wife's cell...then when I spoke to the customer care person. ....she doesn't care about me and the only thing that she can tell me is that is the terms and conditions I had to go to their website to look at the terms and conditions. ...and then she is not even trying to listen to me....or just dont care. ....you could hear in her voice. ...THX MTN FOR THAT......
Please accept our sincerest apologies for the poor service received.
We have now requested the management team within our Prepaid Department to investigate the matter thoroughly and to listen to the call between yourself and the agent involved. We have also requested that you be contacted directly and the matter be resolved amicably.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
Please accept our sincerest apologies for the poor service received.
We have now requested the management team within our Prepaid Department to investigate the matter thoroughly and to listen to the call between yourself and the agent involved. We have also requested that you be contacted directly and the matter be resolved amicably.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
