NOT HAPPY WITH SERVICES

I had my phone ****** Saturday (27/11/2021), I called to blacklist it but the consultant could not do because it was whitelisted only Heaven know what the hell that means and she was supposed to call me back after 2 hours and she never did, when I try calling the customer line, I can't get through to the contract help line. I am sitting here on the 5th day not knowing if my phone case is been attended or not , ok Thursday I went to Randburg branch do the sim swap for my contract phone I spend 2hrs there because they could not unblock my number , we called the call centre but apparently, I will take 24hrs to be able to do the sim swap. I got a call on Friday afternoon that my number is ready for a sim swap but I got to Maponya on Saturday and spent an hour again the consultant was still experiencing the same issue about my number.

I have been a MTN contract customer for over 10yrs and I have never been angry, disgusted with the services I got for the past few days.

I have been to MTN branches (Maponya & Randburg) but I could not do SIM swap both consultants couldn't do it. I have wasted time & money going to the branches and yet I still have to pay for the sim swap which no one knows how to do it.

I have to worry about my phone that has been ****** and the MTN nonsense services I have received AND WHY SEND CUSTOMERS TO BRANCH WHERE I WILL NOT GET HELP....

I have emailed their complain department on 07/12/2021 up until no one has come back to me, but next week the will expect me to pay my contract but they can't provide good service for their customer.