Not happy with Mtn at all.

I sent in my phone for repairs in September to the Newcastle branch to a girl named Maralize, it's December I still don't have mu fone. I've been very patient and understanding I think that's why they taking advantage of me. That girl is rude and disrespectful. Went as far as speaking to the area manager thought the situation will change but nothing. I'm so dissapointed. If it was a contract fone I would leave it and go take a contract somewhere else. What needs to happen with this situation? I'm extremely angry and don't want to do something irrational. I'm super frustrated.