1 reviews | Active since Oct 2017
Not happy with MTN and their insurance department
I recently received my new phone from MTN insurance or should I rather say Pinnacle Marketing. I was not called and told that I am going to receive a different color.. I do not want a black phone as it is not the original device i had, What happened to be updated? As per your contact it state (Is replaced by your Insurer, they agree to replace the MOBILE DEVICE with the same make and model as the Insured MOBILE DEVICE unless the same make and/or model is no longer available. The Insurer will then replace with a MOBILE DEVICE of the same value and similar functions as the original MOBILE DEVICE at the time of loss. ) It does not say anything about the color. I do not want a black phone and it is not like the device is discontinued or something. All I want is a GOLD Iphone 8 plus 256GB. I have never skipped a payment so please do not do this to your customers. Color of my handset means a lot in my life.
