Not Happy with MtN

Whoever it concerns - Seems like nobody at MTN cares in any case.

So, i called in this morning for the 3rd time since my subscription is R609.00 monthly... Top up account... Debit order didnt go through in August 2025 with some "Error" on MTN's side. Account was funding in order for MTN to debit, no debit order went off. Again the very same thing happen on the 25th of September 2025 with more than enough funds available for a double debit to the amount of R1 218. Still some error on Mtn's side. I when onto the MTN app and the outstanding amount was R1 529. Which i paid..... So there must already be a credit then for R311 for the month of Oct 2025. This morning MTN debitted my account again for R309....

So i called in, spoken to a very unhelp and unfriendly SERVICE CHAMPION as you call your agents that asked me 100 times WHAT. After every sentence they reply louder and louder with WHAT!!!!!

I asked the SERVICE CHAMPION if she can hear me properly to which she, in a raised voice said YES WHY???? I proceeded demanding to speak to a manager by this time which the SERVICE CHAMPION placed me on hold, then confirming that her supervisor, properly another SERVICE CHAMPION will call be back at 09:00. It is going onto 12:00 already, still no call from any SERVICE CHAMPION as yet....

I regret upgrading my contract with MTN, i am going onto 4 years as a client already and still regret my decision.

I am escalating my complaint further as this type of customer service should not be allowed in any business.

Herman Fourie ***