Not happy about the service

I am writing to formally lodge a complaint regarding the loss of my MTN mobile number, which I have been using for over 8 years.

Network provider: MTN Mobile number:*** Issue: My SIM card was deactivated by MTN. When I visited an MTN store, I was informed that I would need to wait 3 months before reclaiming my number. However, upon following up with MTN, I was later told that my number has been reassigned to another person, and I can no longer recover it.

This number is extremely important to me as it is linked to my banking accounts, WhatsApp, and other critical services. I believe it is unfair and unreasonable for MTN to have reassigned my number without providing me with a fair opportunity to reclaim it, especially after I was initially advised to wait for 3 months.

I kindly request ICASA’s urgent intervention to assist me in recovering my number from MTN, or to hold MTN accountable for the mismanagement of this matter.

Please let me know if you require any further details or supporting documents from me.

I look forward to your urgent assistance.