RH
Ronald H
1 reviews | Active since May 2010
07 Apr 2016, 12:51
Not good enough response
Dear Alice<br> <br> You can kindly log into my account and monitor the sim swap that was authorised by one of your stores. And yes without my consent. I have being inconvenienced on several occasions with regards to your poor service \MTN\". I will not be wasting anymore unnecessary time with MTN as this is time consuming and fruitless as I have noticed everybody at MTN is completely useless at attending to any matters. The only joy I have received was from Jacques in Rivonia Road MTN. <br> <br> If I was given which store authorised the sim swap I would have pressed charges against the persons guilty. But as usual your stores could give me a store code but couldn't elaborate which store it was. I would actually like your contact number so I can express my frustration in person. I need you to explain why this hardware charge is up to March 2016 as I renewed my previous contract in January 2014 and surely it runs for a 24 month contract. No doubt I will be in the same scenario next month with incorrect billing<br> <br> Ronald Harvey"
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Replies (1)
MTN South Africa's replyOfficial
08 Apr 2016, 15:44Hello ronaldharv,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that an Affidavit and a Certified Copy of your ID book is required to log a ***** query for the sim swap.
The Hardware fee needs to be paid for the full 24 months and it expired on the 12 March 2016. This amount will not be billed after the specified date as it is not billed already on the April 2016 invoice.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that an Affidavit and a Certified Copy of your ID book is required to log a ***** query for the sim swap.
The Hardware fee needs to be paid for the full 24 months and it expired on the 12 March 2016. This amount will not be billed after the specified date as it is not billed already on the April 2016 invoice.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply08 Apr 2016, 15:44
Official
Hello ronaldharv,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that an Affidavit and a Certified Copy of your ID book is required to log a ***** query for the sim swap.
The Hardware fee needs to be paid for the full 24 months and it expired on the 12 March 2016. This amount will not be billed after the specified date as it is not billed already on the April 2016 invoice.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that an Affidavit and a Certified Copy of your ID book is required to log a ***** query for the sim swap.
The Hardware fee needs to be paid for the full 24 months and it expired on the 12 March 2016. This amount will not be billed after the specified date as it is not billed already on the April 2016 invoice.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,