NOT GIVING MY FULL DATA AS PER PACKAGE. 10GIG ****** FROM MY PACKAGE PER MONTH

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MTN Complaints Management

Good day MTN Team,

I have been a loyal client with MTN, since the inception of your company with also noting that I have 3 other contracts with MTN and a prepaid subscriber. Two of our contracts ended in November 2020. Both my wife and decided to renew out contracts and take advantage of your online Black Friday 2020 deals with a 3 year contract.

Since then the inception of the My_MTNChoice_20 GB, we have not been given the full allocation of out Data. We are receiving the following

20 GB Promotional 20 GB Night Express 10 GB Data Share Inclusive 20 GB Inclusive Night Express Data

We have have called your MTN customer service and were given reference numbers. We were told, that the issue will be resolved in approx 3 - 5 working days. We were also promised the team supervisors or managers with the names Mr Preston Welsher and Mr Tahir will call back on the 12 February 2021. To date both Mr Welsher and Mr Tahir have not returned the call.

After much frustration we called on 26 February 2021, we were able to speak to a team supervisor named Jothika, we were once again promised that the issue will escalated to provision department and will resolved between 3-5days. The problem has still not been resolved.

Come 12 March 2021, my monthly Data allocation was short by 10 GB. Thabiso, the agent said the query is going to be escalated to the back office and he will request his manager Mr Joe to call back. To date, I received no call.

In total, since December,I have lost 40 GB of my Data Share Inclusive, which is unacceptable. It is a clear indication that from your lack of service to rectify this issue timely has prejudiced the use of my data which I am paying for. I would like MTN to reimburse my 40 GB that was not allocated to ***to a pre-paid number, so I can use it to my convenience.

Going forward, MTN to allocate the correct data package, for ***, as per my contract.

20 GB Promotional 20 GB Night Express 20 GB Data Share Inclusive 20 GB Inclusive Night Express Data

Failure to resolve my within 14 day, I will have not option to report MTN to ICASA and I will also bring awareness via social media about MTN's lack of resolving the problems and allocating less data than what is stipulated on the contract. I am sure there are thousands of other MTN users that are experiencing the same problem.

I hope MTN will rectified this issue speedily. I await your response.

Kind regards Thivian Padayachi ******