1 reviews | Active since Jul 2014
Not giving Me all The Details I need
Good Day <br> I am a loyal Mtn Customer with 3 Cell Contracts; normally I never have a problem with Mtn<br> I call Once a month to load a 1Gb once off data Bundle for my Phone never takes me less than 15 minutes to do , when yello data called me and said for R59.00 Per month I can get 500Mb data <br> Witch sounds good to me considering 1 GB Once Off Bundle Costs R160.00<br> So I took 2 contracts for me and my loved one which is 1 GB per month @ R118.00<br> And I started in November 2015 thinking 1 moth must go off first, I was under the impression that I get the data, never got an sms saying it has been activated or loaded, so I called the call center today 02-02-2016 I was informed that I need to change my APN settings, which was never explained to me when I said yes to this deal <br> So now I lost R118.00 rand and also 1 GB of data in total Witch I will never get back due to the sales person not being competent to explain that my APN setting must be changed for this to happen , <br> So please MTN Explain to me why I'm losing out an your deals, when I can easy just change Service providers that actually give me what I pay for <br>
We are truly sorry for the inconvenience caused and for any inconvenience caused.
We have now searched your account to locate the request from our Yello Data team to confirm that indeed that the 500MB data bundle was sold at R59.00 as we've picked that it indeed cost R99.00 including VAT. The 500MB data bundle being referred to was loaded on the account on the 26th of October 2015 and charged to your invoice dated the 13th of November 2015.
We have now requested our QA (Quality Assurance) Team to retrieve the call and confirm the discussion between yourself and the sales agent.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for any inconvenience caused.
We have now searched your account to locate the request from our Yello Data team to confirm that indeed that the 500MB data bundle was sold at R59.00 as we've picked that it indeed cost R99.00 including VAT. The 500MB data bundle being referred to was loaded on the account on the 26th of October 2015 and charged to your invoice dated the 13th of November 2015.
We have now requested our QA (Quality Assurance) Team to retrieve the call and confirm the discussion between yourself and the sales agent.
Regards
Tim
MTN Complaints Management Team: REQ:***