NOT GIVING ENOUGH INFO

Good day.

I am writing this review in utter disappointment.

About a month ago, I got myself a uncapped package from MTN which is a month-to-month contract. It said it was a 10mb/s line speed and the monthly installment was a good price. So I signed up and I received my router.

When I go to my work place, I wanted to use the internet there because that was the main reason why I got the internet in the first place. After about 10 tot 15 minutes, I noticed my internet was not working. To my surprize when I visit the MTN shop in Upington Kalahari Mall, the lady said to me that this spesific internet I have has a "baring" on it...which means that it can only be used at the address thst you used when you signed up. You can change the address but only ONE TIME.

From the moment I was intrested in this internet, since I got my router NO WHERE I have seen a notice that said that there is a baring on. NO WHERE.

And there is something I don't really understand. It is a UNCAPPED package....why is there a 100gig fare usauge policy? Then after that your speed is so slow you can barely access social media or access the internet. I pay my installment ...at least what MTN can do is make it more.

I am deeply disappointed in MTN and in their pathetic customer service.

I await for their call on Thursday or Fryday as I am working after that.

Thank you Kind regards Mr. Elriek Swanepoel