1 reviews | Active since Jul 2015
Not giving contracts they adverstising
On 23 May, I went to MTN to renew a contract at R139 per month with a Sony E4 phone. MTN at Canal Walk informed that they didn't have stock. I asked to take the contract out and wait for the instrument. They informed that they cannot sign a contract without an instrument number, but would put me up for one and when the instrument arrives I could just sign. On 10 July, they informed that the instrument arrived, but that I have to pay R169 for the contract now! The contract for May-June is no longer valid. That is false advertising. On 10 July they said they would escalate and ask for permission to give me the contract that I wanted, also promised to give me feedback by Tuesday the 14th. No feedback yet.<br> <br> False advertising!!!
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the contract pricing was revised effective from May 2015 and it is applicable to both existing and new contract subscribers. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the contract pricing was revised effective from May 2015 and it is applicable to both existing and new contract subscribers. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***