1 reviews | Active since Oct 2013
Not giving 30GB as promised
<p>I upgraded my contract on 25 July.</p> <p>The first problem that I encountered was that after telling the consultant what phone I wanted, I still received the wrong phone. After spending two days of phone calls I finally gave up and have accepted the phone. The second problem is that after 5 days I still have not received the 30GB of free data as is promised on the promotion. After about 3 hours of phone calls, all I have gotten is that a call has been logged and the data will be loaded in 2 to 24 hours. It has been 3 days and I still have not received the data.</p> <p>The promotion ends on 31 July. It is the end of 30 July and I haven't got the data. Will MTN give it to me?</p>
Good Day Anthony
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to the management team of the relevant functional unit for resolution. They will revert to you with feedback and a way forward.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Good Day Anthony
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to the management team of the relevant functional unit for resolution. They will revert to you with feedback and a way forward.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Good day,
Since your reply I have not had any feedback from MTN with regards to this matter. It has now been two weeks since I upgraded my contract and I have not received the 30GB of data as advertised.
On top of that, I have not received the promotional data on the pre-paid SIM card that came with the tablet. According to the adverti*****t ( on radio, we site and TV ) I am supposed to get 200MB of data for 24 months.
I am really regretting upgrading my contract and I am thinking of a way out of this contract to move to another provider. This won't be too difficult as MTN has already had a breach of contract in this contract deals.
Some feedback would be appreciated.
Anthony Van Zanten
********** 485
Good day,
Since your reply I have not had any feedback from MTN with regards to this matter. It has now been two weeks since I upgraded my contract and I have not received the 30GB of data as advertised.
On top of that, I have not received the promotional data on the pre-paid SIM card that came with the tablet. According to the adverti*****t ( on radio, we site and TV ) I am supposed to get 200MB of data for 24 months.
I am really regretting upgrading my contract and I am thinking of a way out of this contract to move to another provider. This won't be too difficult as MTN has already had a breach of contract in this contract deals.
Some feedback would be appreciated.
Anthony Van Zanten
********** 485