TA
Tefo A
1 reviews | Active since Jul 2012
02 Feb 2015, 22:25
Not given the contract we agreed on
Per out telecom we agreed to a contract with one line, to my suprice they supp**** me with three sim cards and they now debiting over amount. Again I'm not receiving the airtime as promised.
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MTN South Africa's replyOfficial
18 Feb 2015, 13:41Hello Sebatanata,
We are sorry for the breakdown in service and for any inconvenience caused.
We see that you have not include any other details pertaining to your complaint. We've perused the account and see that there is only one SIM card active. The SIM number ending in 9163 should be the one that you are using.
The subscription fee for the month of January 2015 was R399.00 with no additional charges for calls, SMS and data.
Please send us a copy of your contract to *** with this correspondence as a point of reference.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the breakdown in service and for any inconvenience caused.
We see that you have not include any other details pertaining to your complaint. We've perused the account and see that there is only one SIM card active. The SIM number ending in 9163 should be the one that you are using.
The subscription fee for the month of January 2015 was R399.00 with no additional charges for calls, SMS and data.
Please send us a copy of your contract to *** with this correspondence as a point of reference.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply18 Feb 2015, 13:41
Official
Hello Sebatanata,
We are sorry for the breakdown in service and for any inconvenience caused.
We see that you have not include any other details pertaining to your complaint. We've perused the account and see that there is only one SIM card active. The SIM number ending in 9163 should be the one that you are using.
The subscription fee for the month of January 2015 was R399.00 with no additional charges for calls, SMS and data.
Please send us a copy of your contract to *** with this correspondence as a point of reference.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the breakdown in service and for any inconvenience caused.
We see that you have not include any other details pertaining to your complaint. We've perused the account and see that there is only one SIM card active. The SIM number ending in 9163 should be the one that you are using.
The subscription fee for the month of January 2015 was R399.00 with no additional charges for calls, SMS and data.
Please send us a copy of your contract to *** with this correspondence as a point of reference.
Regards
Tim
MTN Complaints Management Team: REQ:***