Not given the 30GB Data for upgrading to a LTE device

I upgraded on the 4th or 5th and I am still waiting for my 30 GB of data (10GB per month for 3 months). I have had numerous calls to MTN and I'm being promised 24 hours. Even the supervisor (Sydney) I spoke to has no idea what customer service really is.

He just brushed me off by saying it is up to 14 business days from the time of the escalation. Pathetic. The request was logged from the store (Canal Walk) to have the data added but I am being told to send in contracts now, and this is 24 days after I upgraded my contract.

Can I please have my data added to my account as promised and as per my contract? I've been with MTN for about 10 years but I am seriously considering this to be my last upgrade.

Hoping to hear back from you

Regards, Hein