NN
Nompumelelo N
1 reviews | Active since Aug 2015
03 Sept 2015, 11:04
Not Given answers
Dear Alice van der Merwe *** Please note that im already aware of that,however i want to know how did my account end up handed over to legals department i have never changed my account number and my debit order never failed so you really not helping. why when i went to Maponya branch was i told that the bank was offline? if i didnt have money in my account why was i not told that at the branch and why there was no communication regarding this.<br> <br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
03 Sept 2015, 12:39Hello Lelo88,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our conversation, your account status has been updated. A request has been sent to the attorneys to close the file on their records.
Please contact me via email with any queries that you may have regarding this matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our conversation, your account status has been updated. A request has been sent to the attorneys to close the file on their records.
Please contact me via email with any queries that you may have regarding this matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply03 Sept 2015, 12:39
Official
Hello Lelo88,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our conversation, your account status has been updated. A request has been sent to the attorneys to close the file on their records.
Please contact me via email with any queries that you may have regarding this matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our conversation, your account status has been updated. A request has been sent to the attorneys to close the file on their records.
Please contact me via email with any queries that you may have regarding this matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,