Not getting what I'm paying for.

My husband is in China. He is the account holder. Our wifi was switched off due to a failed debit order over a week ago, because he forgot to put money in that perticular bank account and hates admin, usually I manage our finances. Now the payment went through 3 days ago as confirmed by an MTN agent over the phone when I called in. She also said she will reset or switch on the wifi again, but it's still not. Phoned in again yesterday, just to be told that I cannot be helped because I'm not the account holder. So they can't even swith it back on EVEN WHILE THEY HAVE OUR MONEY...... I even spoke to a supervisor. I don't want to change anything on the account, I just want them to switch it on again, because we are paying for it. This also shows you that they give a **** about you and don't automatically switch it on when payment was made and confirmed...

This is really ********* and logical. I'm not trying to break the rules. I just want what I'm paying for!!! This is *****ing!