CG
Clayton G
1 reviews | Active since Nov 2018
13 Jun 2019, 16:12
Not getting what I payed for (Theft)
I am suppose to get 100GB anytime and 100GB night surfer, and not 82GB anytime data, although the night surfer data is correct it is 100GB, this is the longest issue I had with MTN since February, and still not fixed. The best thing to do would be to cancel, since I am not getting what I signed up for. I am paying R999 for this package. I have dealt with the store since February, there is no way that a ticket can be hanging around since Feb, it seems to me the provinsioning cannot be fixed, therefore my contract has been breached from the side of MTN. I think its best to cancel and revert to prepaid which is safer, I don't trust MTN contracts anymore
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Replies (1)MTN South Africa's replyOfficial
14 Jun 2019, 09:31Good day Clayton,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. Kindly note that this matter has been escalated back to the Regional Management team and we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. Kindly note that this matter has been escalated back to the Regional Management team and we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
MTN South Africa's reply14 Jun 2019, 09:31
Official
Good day Clayton,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. Kindly note that this matter has been escalated back to the Regional Management team and we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. Kindly note that this matter has been escalated back to the Regional Management team and we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
