hG
helena G
1 reviews | Active since Oct 2012
29 Nov 2015, 04:32
Not getting what I am paying for!!!
Firstly you have pathetic service!! Your management cannot even kp their word I was promised feedback by Horatio your apparent supervisor due to bad customer service the irony!! That was a few weeks ago! Absolutely pathetic!! Calls are recorded so why the hell can't mtn give me feedback and why cnt you actually give good customer service?? <br> <br> Secondly why the hell is there no signal what so ever!?? What am I paying for? I want to cancel my contract and move back to vodacom you guys are utterly useless and the contract does not hold since u cannot give me what you stipulate. <br> <br> Get someone to call me asap!!
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
30 Nov 2015, 09:19Hello HellRay,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now requested Horatio to make contact with yourself and resolve the matter amicably.
We've also now escalated the matter with you having poor coverage to the management team within our Network Group team and requested for them to check the tower service your area.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now requested Horatio to make contact with yourself and resolve the matter amicably.
We've also now escalated the matter with you having poor coverage to the management team within our Network Group team and requested for them to check the tower service your area.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply30 Nov 2015, 09:19
Official
Hello HellRay,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now requested Horatio to make contact with yourself and resolve the matter amicably.
We've also now escalated the matter with you having poor coverage to the management team within our Network Group team and requested for them to check the tower service your area.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now requested Horatio to make contact with yourself and resolve the matter amicably.
We've also now escalated the matter with you having poor coverage to the management team within our Network Group team and requested for them to check the tower service your area.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
