Not Getting Service

I have been trying for the whole month to get service in terms of getting downgraded from the sky package to the 350 package. <br> Nobody seems to want to help me. I have been to the Morningside branch 3 times and all 3 times they could not help me. They all said that I should call them back. When I call back they all said that I should call back again. <br> <br> This is causing me a financial loss as I am going to have to pay the sky premium again. I would have liked to pay my downgrade fee plus the new 350 fee at the end of this month already. Now this is gonna set me back a month again as I now have to still pay the sky fee this month. <br> <br> I think this is really pathetic service. How long does it take to calculate a downgrade fee and draw up all documents to sign and me on my way on the package that I want to be on. This is causing me financial loss due to the very bad service I am getting from MTN.