DC
Denize C
1 reviews | Active since May 2014
25 May 2015, 09:44
Not getting my Data and SMS's
I have upgraded my contract at MTN, this is the second month that will be going past now where i only recieve my anytime minutes, i am suppose to receive 300MB data and 200 SMS's but i have not received for 2 months now.<br> It is now costing me to buy my own data which is unacceptable because what am i paying for.<br> Now with the nation wide strike i am unable to get hold of anybody to try and assists me.<br> <br>
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MTN South Africa's replyOfficial
01 Jun 2015, 15:32Hello Denize,
We are truly sorry for the breakdown in service experienced and for any inconvenience caused.
We've now perused your account and see that your 300MB data bundle and 200 SMS bundle was activated.
We've now requested our Billing Department to credit your account accordingly and the reference numbers for the requests logged are REQ:*** & REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service experienced and for any inconvenience caused.
We've now perused your account and see that your 300MB data bundle and 200 SMS bundle was activated.
We've now requested our Billing Department to credit your account accordingly and the reference numbers for the requests logged are REQ:*** & REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply01 Jun 2015, 15:32
Official
Hello Denize,
We are truly sorry for the breakdown in service experienced and for any inconvenience caused.
We've now perused your account and see that your 300MB data bundle and 200 SMS bundle was activated.
We've now requested our Billing Department to credit your account accordingly and the reference numbers for the requests logged are REQ:*** & REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service experienced and for any inconvenience caused.
We've now perused your account and see that your 300MB data bundle and 200 SMS bundle was activated.
We've now requested our Billing Department to credit your account accordingly and the reference numbers for the requests logged are REQ:*** & REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***