Not Getting Joy In A Terrible Situation

<p>Good Morning MTN</p> <p>My wife Jessie Gondwe has been trying to get an itemised billing on her prepaid line ( ********** 135) without success. First she used the 30988 facility, a link was sent to her e mail and when we tried to activate it, it was no longer valid. We contacted your call centre and were sent some forms, which we filled and the fax number provided on those forms we could not go through. We eventually e-mailed the forms to your customer care and up to date there is no response let alone acknowledgement. The case number initially given is (Ref # ********** 4).</p> <p>I know your customer care asked for pin etc. information which we do not have at hand.</p> <p>PLEASE, PLEASE, PLEASE MTN ASSIST.</p> <p>The reason why need this information is because, there was ***** on our account and almost R22000-00 was taken, and the bank needs this information so as to prove that we indeed phoned them during that period. The period in question is March up to the 31st 2017.</p> <p>The itemised billing can be sent to her e mail address which is ********** to which the initial link was sent to.</p> <p>PLEASE, PLEASE PLEASE Assist as we are in a financial ruin as I speak.</p> <p>Regards</p> <p>Zondani Gondwe(Husband)</p> <p> ********** </p> <p> </p>