1 reviews | Active since Mar 2009
I have last received an invoice on 23 May. Have been trying to get the customer services to continue sending me PDF invoices for the past 4 months as I do not have internet at work. I do not want the link, just the PDF as I used to get!!! Seems there is no one with more braincells than a bread working there that can understand the concept. <br> <br> My E-mail conversation:<br> Why is it so difficult to understand what my issue is?<br> I need my monthly statement in PDF format emailed to me, as it used to happen until 23 May 2015!!!! <br> I do not have internet connection, so it is useless to email me links to a statement!!! <br> <br> Standard reply over 3 months:<br> Good day Sir/Madam,<br> Thank you for emailing Customer Care.<br> We apologize for the delayed response.<br> Kindly confirm for which month would like us to send you the Statements so that we assist you further or you can also contact 808 free on your MTN number or ***8 on landline so that they send your Statements in PDF.<br> We look forward to being of service to you.<br> <br> It is like trying to talk/deal with a brick!!! <br> My last 2 emails, although read by them, is just being ignored and not even rep**** on.<br> Cant wait for my contract to expire so I can move!!<br>
Best regards,
Best regards,
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