Not getting help from mtn

Last year November i upgraded my MTN number *** from 5o minutes to 1000gig a month that was offered on a black friday special. From November i was waiting delivery of the product of which i only received now on the 13th of January. everytime i called in i was told that there are no routers so i cannot receive the product.

From the 13th when i received the product i was unable to view the data balance nor credit balance on the Mtn app or Ussd. i have been calling mtn ever since without any help. only today i called in and Nthabiseng(***) informed me that i currently owe R2309.08 therefore my number is suspended. Am using the number right now. she also stated that i owe R577.99 for November month and R378 for December month, R308.25 prorata for January and R 1000 for February. She say during November and December my premium increased because i was on a month to month basis.

Now how do I pay for November and December while I never received and data and minutes for the two month? On the mtn app my balance was always R0 because I had settled the account prior to upgrading.

I belive I do not owe mtn for November(R577.99) and December(378) totaling to R955.99.

I paid R1308.25(29/01/2021) for the pro rata and February month. Could you please assist as I have been calling mtn and everytime I call in am told to switch off my phone for 2min as they are resetting.

Am currently frustrated as I cannot do data share of which am told its active.

Your assistance in this regard would be appreciated.

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