Not getting free minutes & data and billing issue

Upgraded my contract from a rand value to free minute contract in the first week ok May. I noticed that I'm not receiving my free minutes and data per my contract. Went to the MTN store within a week of upgrading and they lodged a query. Apparently my contract was registered on the system but not the network. Was told this should not take mord than 5 days. Went back after a week and was then told MTN is on strike so they can't do anything. <br> <br> Phoned the store today again and was told the strike is still going on but the issues are still being sorted out. My details were taken and I was told that they would follow up and get back to me, which didn't happen.<br> <br> Thus ths additional issue that I have is that I'm having to pay for all my call charges and data usage. Was told that when my first issue is sorted I would have to lodge a billing query which can take 21 days.<br> <br> So how long am I going to have to struggle for MTN's incompetence to get my issues sorted and get my money back?