1 reviews | Active since May 2013
I renewed my contract in February and since inception data and sms's have not been allocated in line with my contract. I have lost about R800 of airtime since then, presumably to pay for data usage that was meant to be allocated to begin with.<br> I have been to the Hemingways Mall Service Centre, who have mailed presumably Head Office to rectify the matter. To date NOTHING has been fixed.<br> My contention is that I have paid for this data, it was not free data. Why should it take more than a month to give me what I paid for? The lack of respect for the customer is ********, and you should be ashamed of yourselves.<br> Incidentally, there are other customers known to me with the same issue. Clearly there is a problem and nothing is being done to fix it.<br> I want nothing for nothing from MTN. I just want what I paid for. How difficult is that?
Best regards,
Best regards,
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