Not getting any response from MTN, its a month now

REF NO: ***. I have been trying to terminate my contract with MTN 4 a month now without any success...send several email..still nothing..n I can c that they read the mails but choose not to respond. so pathetic. called 808 number that is forever not waking. I am sick n tired of MTN...I want that contract to b terminated ASAP. how difficult can that b..poor service delivery or is it your way of milking customers. b ready to terminate my second contract as soon as it expire I don't want anything to do with u anymore.