1 reviews | Active since Dec 2015
Not getting any help from MTN consaltants
<p>i lost my job last year December and couldnt to afford to pay my contract phone and my account was handed over.i only have job now so i called their call centre to make payment arrangements because im nolonger recieving any statements ,i dont know how much i owe them.the person was helping me told me my account is no longer with them she gave me a number to call.ive tried to call tha number serveral times i never get hold of anyone i dont know what to do anymore.please help.</p>
Good Day Mampila,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to the management team of our Legal department for resolution. They will revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels
Kind Regards
Zukiswa
REQ: **********
Good Day Mampila,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to the management team of our Legal department for resolution. They will revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels
Kind Regards
Zukiswa
REQ: **********