Not getting 40 Gig data as advertised

Item: MTN South Africa
Rating: 1

I took out a 40 GIG data contract for R299 per month with MTN, 10Gig + 10Gig daytime and 10Gig + 10Gig Night express. I am not getting the extra 10Gig Night Express as advertised, instead they give me an additional 2.5 Gig data. So in total I am getting 32.5Gig data and not 40Gig as advertised. I called the call center on the 14th of November and the gave me this reference number ********** 86 and nothing happened, a week later I went to the shop where I took out the contract and they gave me these two reference numbers 1- ********** 8410 and REQ ********** 22309 and up to today still no response or feedback. This is false advertising and I’m paying for something that I don’t get. I hope that MTN will fix this fast before I start to complain at higher levels.

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's updateReviewer Update

11 Dec 2017, 11:02

I received a reply from MTN, someone by the name of Kabelo Mosimanyane requested all the information regarding my contract and account. I rep**** with all this information and it's been 12 days with no response. The service is absolutely pathetic. The next step will be to cancel the contract and I know this will be another never ending battle. It is sad that businesses cannot take pride in their work and it's sad that MTN cannot put their customers first.

's update11 Dec 2017, 11:02

Reviewer Update