SN
Stacey N
1 reviews | Active since Oct 2015
18 Dec 2017, 12:11
Not following correct process
My MTN contract ended in November 2017. I called in to end my contract on the 6 November 2017 (ref number ********** 26). It was confirmed that the contract was ended and I can see I'm not being billed anymore. However. I checked my credit report now and I can still see that the MTN contract is active on my credit report and my details have not been updated at the credit bureau. Why hasn't this information been updated by the legal team? When will this be done?
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
19 Dec 2017, 08:59Thank you for your post.
Kindly note one needs to allow at least 21 working days for payment profile to be updated with credit bureaus.
We have sent to a note to our legal team to assist further.
Regards
Kagiso Monyatsi
Complaints Management Team
Best regards,
MTN South Africa's reply19 Dec 2017, 08:59
Official
Thank you for your post.
Kindly note one needs to allow at least 21 working days for payment profile to be updated with credit bureaus.
We have sent to a note to our legal team to assist further.
Regards
Kagiso Monyatsi
Complaints Management Team
Best regards,
SN
Stacey N's updateReviewer Update
19 Dec 2017, 09:02Good Day
It has been 21 working days and should of been updated already. I would appreciate if the legal team looks into this.
Thanks
SN
Stacey N's update19 Dec 2017, 09:02
Reviewer Update
Good Day
It has been 21 working days and should of been updated already. I would appreciate if the legal team looks into this.
Thanks
SN
Stacey N's updateReviewer Update
12 Jan 2018, 12:59Its has been more than 21 working days and this issue has still not been resolved. My mtn contract information has not been updated with the credit bureaus. When will this be seen to?
SN
Stacey N's update12 Jan 2018, 12:59
Reviewer Update
Its has been more than 21 working days and this issue has still not been resolved. My mtn contract information has not been updated with the credit bureaus. When will this be seen to?